[Editor’s Note: In the future, AT&T plans to use AI drones to identify problems in the field autonomously, without a ticket being filed by a technician.]
AT&T hires thousands of technicians to repair and inspect infrastructure constantly.
Now those technicians have a new tool in their arsenal to help make their jobs faster and more grounded: Drones.
October is the first month of AT&T’s new drone program. Field technicians can now use drones on site whenever they need an extra set of eyes — like to inspect cell towers for the nests of endangered bird species (a problem that often requires a scientist and can take a week to assess without a drone) — or if there’s damage to infrastructure.
AT&T isn’t using its own fleet. Instead, the company is hiring local vendors across the country to pick the right drone for each job and fly it safely as needed.
Americans should expect to see a lot more drones in commercial use. The U.S. only finalized its drone rules late last year, and drones are likely to start buzzing around all sorts of outdoor job sites.
Eventually, AT&T says it plans to use artificial-intelligence-equipped drones to help assess problems in the field autonomously, without requiring a technician to file a ticket.
Here’s a video of a drone inspecting a cell tower for bird nests.