Allstate Continues Use of Drones After Hurricane Matthew

Damage caused by Hurricane Matthew inspected by Allstate drones

[Editor’s Note: Allstate previously used drones to inspect hail storm damage in Texas.]

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“When I started back in 1999 with the National Catastrophe Team, I used a polaroid camera to take pictures of the damage,” says Allstate Catastrophe Adjuster Charlie Urban. “Now, seeing us use drones is unbelievable. I’m really excited to see where the technology might go in the future.”

Allstate had previously tested the use of drones in Texas after a hail storm, to help determine their potential use as a tool in the adjusting process. It was the first use case with a customer under the Federal Aviation Administration’s revised rules for commercial drone use (referred to as Part 107). Allstate believes drones can be especially helpful in evaluating wide-spread damage or areas that may be restricted after a major storm. All of it leads to faster and more efficient claims settlement for Allstate customers.

“Our customers have been very receptive and interested in this innovative use of technology and how it will help shape the way we identify damage in the future,” says Allstate Chief Claims Officer Glenn Shapiro. “We have been active in the drone space, testing and researching use cases for a while now. To be able to use drones with our customers who have actual storm damage is a big step forward.”

Allstate policyholders can file a claim and begin the claim process by calling 1-800-54-STORM (1-800-547-8676), visiting a mobile claim center, contacting any Allstate agent, using the AllstateSM Mobile app or logging on to

The Allstate Corporation (NYSE:  ALL) is the nation’s largest publicly held personal lines insurer, protecting approximately 16 million households from life’s uncertainties through auto, home, life and other insurance offered through its AllstateEsuranceEncompass and Answer Financial brand names. Now celebrating its 85th anniversary as an insurer, Allstate is widely known through the slogan “You’re In Good Hands With Allstate®.” Allstate agencies are in virtually every local community in America. In 2015, The Allstate Foundation, Allstate, its employees and agency owners gave $36 million to support local communities.


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